Filter
Top Products
Solving Problems 73
Scanner Problems
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
and click
Phone and Modem Options
.
3
Click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
CHECK THE POWER CABLE CONNECTION — Ensure that the scanner power
cable is firmly connected to a working electrical power source and that the
scanner is turned on.
CHECK THE SCANNER CABLE CONNECTION — Ensure that the scanner cable is
firmly connected to the computer and to the scanner.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a
locking tab or button.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for
instructions.
D7898bk2.book Page 73 Friday, April 29, 2005 9:39 AM