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76 Solving Problems
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General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
Resolving Other Technical Problems
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM
1
Simultaneously press <Ctrl><Shift><Esc>.
2
Click the
Applications
tab, and then select the program that is no longer
responding.
3
Click
End Task.
TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or
a proper shutdown (see page 32), press the power button until the computer
turns off. Press the power button again to restart the computer.
The computer restarts.
REVIEW "ERROR MESSAGES" ON PAGE 69 — Look up the message and take
the appropriate action. See the software documentation.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help with
general usage, installation, and troubleshooting questions.
D7898bk2.book Page 76 Friday, April 29, 2005 9:39 AM