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Troubleshooting Your System 171
3
Ensure that the required device drivers for your controller card are installed
and are configured correctly. See the operating system documentation for
more information.
4
Restart the system, enter the System Setup program, and verify that the
controller is enabled and the drives appear in the System Setup program.
See "Entering the System Setup Program" on page 58.
If the problem persists,
see "Getting Help
" on page 187
.
Troubleshooting a Storage Controller
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the
documentation for your operating system and the controller.
1
Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 177.
2
Enter the System Setup program and ensure that the SAS or PERC
controller is enabled. See "Entering the System Setup Program" on
page 58.
3
Restart the system and press the applicable key sequence to enter the
configuration utility program.
• <Ctrl><C> for a SAS controller
• <Ctrl><R> for a PERC controller
See the controller's documentation for information about configuration
settings.
4
Check the configuration settings, make any necessary corrections,
and restart the system.
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
5
If applicable, remove the front bezel. See "Removing the Front Bezel" on
page 82.
6
Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
book.book Page 171 Tuesday, August 24, 2010 1:47 PM