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B-2
Contacting Customer Support
R4C345
Rev. C
A5 size APP_B.FM
10/7/99 Pass 0
L
Proof Sign-off:
<tantoname> SEI K.Ito M.Fujimori
<leadername> M.Fujimori
<editorname> SEI G.Hildebrand
If your scanner is not operating properly and you cannot solve the problem
using the troubleshooting information in this guide or online help, contact
customer support services for assistance.
We will be able to help you more quickly if you are able to give the exact
information indicated below:
Serial number of your scanner.
(The serial number is printed on a label on the back of the scanner.)
Brand and model of your computer.
Scanner software version.
(Click the
About
button on the Help menu in your application for the
version number.)
Version of Windows (95, 98, NT 3.51, 4.0).
Names and version numbers of software application(s) you normally
use with your scanner.