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CHAPTER 6 Troubleshooting SySAM Issues
Installation Guide 91
If you are using a served license model, the license server’s debug log located
in the log directory provides information about any license check-out issues.
Troubleshooting SySAM
Table 6-1 lists methods for troubleshooting SySAM.
Table 6-1: Troubleshooting SySAM
Description What to do
Cannot find license
type during the
Adaptive Server
installation
The Adaptive Server installation program displays only the most commonly used license
types. If you are using a legacy license or a new license type, your license may not be listed
by the installation program.
If you do not find the license type you need, select “Unknown” or “Other” from the
drop-down list and complete the installation. After the installation is complete, use
sp_lmconfig to change the license type. See the Reference Manual:Procedures for
sp_lmconfig usage information.
Note If you set the license type value to “Unknown” or “Other,” Adaptive Server uses the
first available license. If you have licenses for more than one type, Adaptive Server may
pick the incorrect license. Set the correct license type when you have multiple license
types on the license server.