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Contents
Installation Guide v
Reenabling auditing................................................................. 75
Shutting down SySAM servers................................................ 76
Upgrading Backup Server, Monitor Server, and XP Server........... 76
Upgrading Job Scheduler............................................................... 78
Upgrading Job Scheduler templates ....................................... 79
Upgrading high availability ............................................................. 83
Migrating from 32-bit to 64-bit versions.......................................... 85
Recovering from a failed upgrade.................................................. 87
CHAPTER 6 Troubleshooting SySAM Issues.................................................. 89
Calling Sybase technical support for SySAM-related issues ......... 89
Where to look for SySAM-related errors ........................................ 90
Troubleshooting SySAM ................................................................ 91
SySAM grace mode ....................................................................... 96
SySAM grace period ...................................................................... 97
Enabling and changing e-mail notifications.................................... 97
CHAPTER 7 Troubleshooting............................................................................ 99
Overview ........................................................................................ 99
Error log locations ........................................................................ 100
Solutions to common installation problems.................................. 101
Cannot use X-Windows......................................................... 101
Cannot eject the CD from the drive....................................... 102
DISPLAY environment variable not set correctly .................. 102
Client not authorized to connect to server............................. 102
Address already in use.......................................................... 103
Adaptive Server fails to start ................................................. 103
The Installer fails to start ....................................................... 103
Cannot start XP Server ......................................................... 103
Configuration failed ............................................................... 104
Stopping Adaptive Server after a failure................................ 104
Recovering from a failed installation ..................................... 105
Troubleshooting resource file installations ............................ 105
If Adaptive Server fails the pre-upgrade eligibility test .......... 105
Recovering from a failed upgrade ......................................... 106
Upgrading compiled objects with dbcc upgrade_object............... 109
Finding compiled object errors before production ................. 110
Using dbcc upgrade_object................................................... 113
Using database dumps in upgrades...................................... 116
Determining whether a compiled object has been upgraded 117
CHAPTER 8 Removing Adaptive Server ........................................................ 119