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CHAPTER 6 Troubleshooting SySAM Issues
Installation Guide 95
Adaptive Server
cannot checkout a
license and starts with
graced license instead
(continued)
If the diag command shows the license for the given feature is available for check-out, the
reason that Adaptive Server cannot check-out the license could be:
• The product edition or license type does not match the requirement. If the
edition and
license type configuration parameters are set, Adaptive Server uses only the license that
matches these settings.
1Run
sp_lmconfig to see the configured values.
2Check the VENDOR_STRING attribute of the licenses to make sure a matching
license exists.
If a matching license does not exist, obtain a suitable license from SPDC or adjust
the Adaptive Server configuration.
If Adaptive Server cannot start because the grace period expired, examine the
servername.properties file located in the ASE-15_0/sysam directory under your
SYBASE directory for values. These values are stored in two lines that start with PE=
and LT=. These lines are present only if the configuration is set.
• Also see “Adaptive Server cannot find license for optional feature, even though the
license exists” in this table for more information.
Adaptive Server
shows graced licenses
even after the issue has
been fixed
Adaptive Server performs license checks periodically, and the license status is not
immediately updated. It is updated only after the next heartbeat cycle is completed. This
may take a few hours.
Adaptive Server
cannot find license for
an optional feature,
even though the
license exists
Execute
"sysam diag feature_name" to ensure that license for the optional feature
exists and can be checked out from the machine where Adaptive Server is running. If the
feature exists, but cannot be checked out from Adaptive Server, this could be because:
• The optional feature is for a different edition.
• The Active or Standby flags do not match for base Adaptive Server and the optional
feature.
Execute
sp_lmconfig to determine the edition and active and standby configuration value.
The edition and active and standby values are displayed in the
Property Name / Property
Value
table. The edition value is displayed in the PE row and active and standby value is
displayed in the
AS row.
Compare the values of
PE and AS for the Adaptive Server with the same values recorded
in the
VENDOR_STRING and ISSUER fields of the optional feature license. They must
match. Some features like ASE_HA are not offered with standby pricing, so there is no
"AS=A|S" flag in the license for this feature. This field is not considered when searching
for a license without active and standby captability.
Description What to do