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CHAPTER 6 Troubleshooting SySAM Issues
Installation Guide 97
SySAM grace period
Typically, you get a 30-day grace period to resolve any SySAM-related issues.
When a license is awarded under grace, the Adaptive Server errorlog entry and
optional e-mail message includes the date and time when the grace period
expires. In addition, you can execute
sp_lmconfig to determine the expiration
date. The
Expiry Date column next to any row that shows graced status
indicates the date and time the grace period expires. Adaptive Server disables
the functionality corresponding to the license if the issue is not fixed within that
time. Adaptive Server itself shuts down if the graced license is ASE_CORE.
Enabling and changing e-mail notifications
You can configure the e-mail notification setup using sp_lmconfig. Run
sp_lmconfig command without any parameters to view the current status and
configuration.
To enable e-mail notifications, set the
smtp host, smtp port, email sender, email
recipients
, and email severity properties.
To change the severity that triggers e-mails, set the
email severity property.
Values are:
"ERROR", "WARNING", "INFORMATIONAL" and "NONE".
To change the list of e-mail recipients, set the
email recipients property to the
comma separated list of e-mail addresses. E-mail addresses can include
distribution lists, e-mail address for a pager device, and anything that is capable
of receiving SMTP messages.