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Card Feeding Errors
Resolving the Card Feeding Errors
Symptom: Two or more cards feed at the same time, or the cards will not feed at all.
Step Procedure
1 Clean the Input Roller.
a. Unplug the power from the Printer.
b. Open the Printer's Top Cover, and remove all card and print ribbon from
the Printer. Leave the Printer power ON and the Top Cover open
throughout this procedure. (Note: The Card Cleaning Cartridge can
remain within the Printer during this cleaning process.)
c. Get a Cleaning Card from the Printer Cleaning Kit, and remove its
adhesive backing paper.
d. Insert the Cleaning Card into the Card Hopper, above the Card Input Tray,
as you normally would any other type of card.
Caution: Ensure that the shortest non-adhesive end of the Cleaning
Card enters the Printer first and that the sticky side is facing upward. (Note:
If the card is inserted with the sticky side facing downward, it will stick to the
Card Input Tray and will not feed.)
e. Once the Cleaning Card is properly inserted into the Card Hopper, hold
down the Pause/Resume button and reapply power to the Printer.
f. This will cause the Printer to begin to print a self-test.
(Note: When the Printer errors out, open the top cover and use the
On/Cancel button to feed the card through the rest of the Printer.)
g. Repeat this cleaning procedure as needed.
h. After the cleaning procedure is finished, re-install media, close the
Printer's Top Cover, and turn the Printer power OFF and ON to reset the
Printer.
Persona® C25 Card Printer User Guide (Rev. 4.0)
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