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Card Jam Errors
Resolving the Card Jam: Print Error Message
Symptoms: The card is physically jammed in the Printer, or a Card Sensor is reporting a
card is present.
Step Procedure
1 Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
d. If a card is jammed in the Printer, use the Pause / Resume button, and the
On / Cancel buttons to move the feed Rollers and free the card. (Note: The
card can then be fed out of the Printer.)
e. If no card was found in the print station, continue to Step 2.
2 Clean the inside of the Printer.
a. Open the Print and Top Covers.
b. Use a can of deionized to blow any dirt or debris from the Printer.
Persona® C25 Card Printer User Guide (Rev. 4.0)
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