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Print Process Errors
Resolving the Headlift error message
Symptom: A Head Up/Down Error or Roller Up/Down Error is displayed on the LCD
Step Procedure
1 Cycle the Headlift Motor (820579).
a. Open both the and the Print Covers.
b. Press both buttons on the front control panel.
• The Headlift Motor will cycle.
Ribbon Errors
Resolving the Skipping Ribbon Panel problem
Symptom: The Printer is using more than one set of ribbon panels to print one side of a
card.
Step Procedure
1 Calibrate the Ribbon Sensor (820564).
a. Reset the Printer to clear any Error message by removing Power and
reapplying.
b. From the Computer, open the Printer control panel.
• If using Windows 95/98/ME, right click on the Persona C25 Card
Printer Icon and select properties.
• If using Windows NT 4.0, right click on the Persona C25 Card Printer
and select Document Defaults.
• If using Windows 2000/XP, right click on the Persona C25 Card
Printer and select Printing Preferences.
c. Click on the Calibrate tab in the Persona C25 Card Printer Driver.
d. Click on the Sensors button.
e. Remove the Ribbon and close the top cover.
f. Click on the Send button for a Ribbon Sensor Calibration.
• The Printer should beep twice and the LCD should display Sensor
Calibrate.
Persona® C25 Card Printer User Guide (Rev. 4.0)
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