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CD problems 107
The system does not recognize the CD drive
The sound card may not
be installed correctly
Open the system, then reseat the sound card.
Make sure that the cables are connected
properly. Some systems do not have sound
cards because sound capabilities are built into
the system board.
The CD drive audio
cable may be installed
incorrectly
Open the system and make sure that the
cables are connected properly. Some systems
do not have sound cards because sound
capabilities are built into the system board.
Probable cause Solution
The CD is not intended
for PC use
Make sure that the disc is PC compatible.
The CD is loaded
incorrectly
Make sure that the label is facing up, then try
again.
The CDD is scratched or
dirty
Try cleaning the CD with a lint-free cloth. Make
sure the disk is not scratched.
The CD drive needs to
be added as new
hardware
In the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the on-screen
instructions for adding the drive. If you are not
experienced with this procedure, call Gateway
Client Care.
The secondary IDE
device may be disabled
Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Secondary
IDE Master to Auto.
The CD drive cables are
not installed correctly
Open the system, then make sure all cables
between the IDE controller and the CD drive
are correctly connected.
The CD drive may be
defective
Replace the CD drive.
Probable cause Solution
8505945.book Page 107 Thursday, March 9, 2000 2:13 PM