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110 Troubleshooting
Modem problems
The system does not recognize the modem
Peripheral/Adapter problems
The system does not recognize a SCSI device
Probable cause Solution
The modem has not
been added as new
hardware
Add the modem as new hardware.
The modem is not
connected to a live
phone jack
Make sure that the line connected to the
modem is working and plugged into the
appropriate port on the modem (line port).
The phone jack is shared
by another modem or
telephone
If the modem shares the jack with another
device, make sure that the other device does
not have the port open (for example, someone
is on the phone, or another modem is in use).
The modem is not
configured with a valid
interrupt or address
Check the system settings for possible
conflicts. If one exists, correct the problem by
selecting an available interrupt and address.
Probable cause Solution
The device needs to be
added as new hardware
From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the on-screen
instructions for adding the device. If you are
not experienced with this procedure, call
technical support.
The SCSI ID may be
invalid
Assign an available SCSI ID to the device.
The SCSI chain is not
terminated
Make certain the last device on the SCSI chain
is terminated.
The device cables are
not installed correctly
Open the system, then check all cables
between the controller and the device.
8505945.book Page 110 Thursday, March 9, 2000 2:13 PM