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108 Troubleshooting
Hard drive problems
The system does not recognize the SCSI drive
The system does not recognize the IDE drive
Probable cause Solution
SCSI hot-plug drive is
not seated correctly
Open the system and reseat the hot-plug
drive(s). This problem is most common
immediately after shipping.
The SCSI bus is not
properly terminated
Open the system and make sure that the last
device on the SCSI chain is properly
terminated.
The drive is configured
with a conflicting SCSI
address
Change the device’s SCSI address to one that
is not currently being used by the system.
The cables are not
connected correctly
Open the system, then make sure the cables
are connected properly.
Probable cause Solution
The primary IDE device
may be configured
incorrectly
Restart your computer, then press F1 to open
the BIOS Setup utility. From the Advanced |
IDE Configuration menu, set the IDE
Controller to Both and the Primary IDE
Master to Auto.
The drive may not be
configured properly
Consult the hard drive user’s guide for
instructions on how to configure the drive.
The drive cables are not
connected properly
Open the system, then make sure all cables
are properly connected to the controller card.
Some systems do not have IDE controller
cards because the IDE controller is built into
the system board.
The drive controller is not
seated properly
Open the system, then reseat the drive
controller. Some systems do not have IDE
controller cards because the IDE controller is
built into the system board.
8505945.book Page 108 Thursday, March 9, 2000 2:13 PM