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Other Services
The table below summarizes the services and support available from HP or
authorized resellers.
Service Covers Period Covered ResponseTime Fee
When
Available
Purchase
From
HP
SupportPack
Parts and labor for HP
products.
Variable Variable Variable Within90 days
of delivery.
HP Authorized
Reseller.
HP Support
Assistant
CD-ROM containing:
ProductManuals,Technical
Information and Product
features.
Released quarterly. N/A Annual
subscription.
Anytime. HP.
Electronic
Services
Technical information,
drivers, utilities, tools and
diagnostics.
Anytime. 24-houraccess. No charge. Anytime. HP BBS,
WWW,
CompuServe,
America
Online.
Technical
Phone
Support
Basicassistanceforsystem
setup, configuration,
start-up and hardware
diagnosis.
First year (3-years
for hardware failure
diagnosis).
Business hours. No charge. At time of
delivery.
HP.
Lifeline
Phone
Support
Basicassistanceforsystem
setup, configuration and
start-up.
After first year. Business hours. Per- call fee,
no time limit.
Anytime after
first year.
HP.
HP Network
Phone-in
Support
Advanced remotetechnical
support for multi-vendor
networked environments.
Annual contract. Businesshours:
24-hour/ 7-day
service also
available.
Annual fee, or
minimum fee
per incident.
Anytime. HP Authorized
Reseller.
Service
Contracts
Technical Support. Customer defined. As required. Annual fee, or
fee per
incident.
Anytime. Reseller.