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HP Hardware Warranty
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1-Year Limited Hardware Warranty:
1-Year On-Site Service
• On-site service for the central processor unit, including free parts exchange and labor,
provided by an HP Sales andService Centerrepresentative or an HP Authorized Support
Provider representative, during the one-year product warranty period.
• Free parts exchange service for the central processor unit, keyboard, and mouse,
provided by an HP Sales and Service Center or an HP Authorized Support Provider,
during the one-year product warranty period.
1-Year Limited Hardware Warranty:
1-Year Free Parts Exchange Service
• Free parts exchange service for the central processor unit, keyboard and mouse
provided by an HP Sales and Service Center or an HP Authorized Support Provider,
during the one-year product warranty period.
30-Day Limited Hardware Warranty:
30-day Free Parts Exchange or Product Return Service
• Free parts exchange service or return of the entire product, including keyboard and
mouse within 30 days of product purchase, to theHP Authorized Support Provider from
where the product was purchased. You may be asked for proof of purchase date.
HP Validation and Service Options
If HP receives notice ofa defect in yourHP hardware product during thehardware product’s
warranty period, HP or its designate may, at its option and depending on warranty
entitlement:
1 Repair the parts which prove to be defective OR
2 Replace the parts which prove to be defective OR
3 Provide you, the end-user customer, with theappropriate part(s) requiredfor repair. In
this event, HP may:
• Provide you with written instructions for replacing the defective part(s).
• Provide free telephone assistance for installation of the replacement component.
• Prepay shipping charges,duties, and taxes for replacement partssent to youas well
as for any parts that HP asks to be returned. You will be billed for any defective
part(s) not returned as requested by HP.
Note HP reserves the right to validate anyclaims of defective products or components before repairing or replacing such
products or components.
Obtaining Warranty Service
Customer Responsibilities Before Contacting HP
Before contacting HP for warranty service for your HP product, please prepare by:
• Consulting the troubleshooting section of your User’s Guide.
• Running the diagnostic software (if installed on your system) to diagnose your product
and to obtain information that will be requested by a support agent.
• Troubleshooting your system using support information provided on the HPWorldwide