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HP Hardware Warranty
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Web support site at:
• Locating your proof of purchase date, indicated on your receipt, invoice, etc.
• Having immediate access to the defective product for potential online or telephone
troubleshooting by an HP service agent.
• Securing all proprietary and confidential information and maintaining a procedure
external to the products for reconstruction of lost or altered files, data, or programs if
on-site service is applicable.
HP Telephone Support Services
Free telephone support for your hardware product is available from HP Customer Care
Centers (refer to page 98 for contact telephone numbers) during the product warranty
period under the following conditions:
• You may request support for basic configuration, setup, and troubleshooting of your
hardware product during the first year of the product warranty period.
• You may request warranty support for your HP hardware product during the product
warranty period.
• You may be required to provide proof of the purchase date for the product requiring
support in order to determine warranty entitlement.
Note Before dispatching an HPService Representative or replacement part, HP will attempt to resolve your support issue
via the telephone.
HP Lifeline Telephone Support, a fee-based service, is available for telephone assistance
not covered by the warranty of your hardware product or for assistance for your hardware
product outside of the warranty period of your product.
Your call can either be charged to your phone bill at a per-minute rate or to your credit card
(Visa, Mastercard or American Express) at a flat fee.
The charge begins AFTER you have been put in contact with a support technician. If your
problem is found to be covered by the HP Hardware Warranty, no charge will be applied.
In the
U.S.A
Please call the appropriate number listed below.
Elsewhere
Please call your local HP Customer Care Center (refer to page 98 for contact telephone
numbers).
For HP Vectra PCs
http://www.hp.com/go/vectrasupport
For HP Brio PCs
http://www.hp.com/go/briosupport
For HP Kayak PC Workstations
http://www.hp.com/go/kayaksupport
Number Method of Payment Charge Type
1 (900) 555-1500 Charged to phone bill per-minute rate
1 (800) 999-1148 Charged to credit card Flat fee