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Software Problems
The Power Light Is On But My Software Won’t Run
Have you checked that... How
There is no information about what is going
on in the accompanying documentation
Ö
Refer to the application software documentation
and/or the operating system documentation for
guidance
The software has been correctly installed
Ö
1 Check for any error messages when you try to
run the software.
2 Remove and then reinstall the software.
3 If the problem continues, contact the software
manufacturer’s support services.
TheDateandTimeareWrong
Have you checked that... How
The battery hasnot become discharged. This
may happen when the PC has been
unplugged for too long.
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Change the date and time, by selecting S
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oruse theSetupprogram (seepage72). Ifnecessary,
install a new battery (see page 69).
You Get the Message “Some necessary system files are corrupted”
Have you checked that... How
You didn’t delete any system files
Ö
Reinstall the operating system orreturn the PC to its
factory configuration by using the HP Brio Assist CD-
ROM (System Recovery). Refer to page 43 for more
information.
Forgotten Your PC’s BIOS Password
You have forgotten the password that has
been set in the Setup program to prevent
unauthorized users from starting your PC
Ö
1 Ask yoursystem administrator,if you haveone,
to remind you of the password.
2 If you cannot find out the password, clear
passwords (seepage 74). This will allowthe PC
to start without a password.