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Support and Information Services
You can learn more about HP service and support from the support Web
site:
www.hp.com/go/briosupport.
Information on Your Warranty and Customer Care Centers
Details about the warranty that comes with your HP Brio PC and how to
contact HP Customer Care Centers are available on page 86 and page 98
respectively.
Collecting Information on Your PC Before Contacting HP Support
Take a piece of paper and note down some of the information mentioned
below. This will help HP support deal with your problem quickly and
efficiently:
PC Description
Model number See label on the right side of your PC.
Serial number See label on the right side of your PC.
RAM
• Number of megabytes installed
•
TheamountofRAMisdisplayedontheSummaryScreen,accessedbypressing
Escduringstart-uporintheSetupprogram,accessedbypressingF2during
start-up.
Question or Problem
Write down a brief description of the problem
Frequency How often has the problem occurred?
Run OK? How long has the PC been running normally?
Recent changes to the PC Have there been any recent changes made to the PC?
Any e-DiagTools errors? Run e-DiagTools. Refer to page 42.
Hardware
Which BIOS version is used? The BIOS version is displayed on the Summary Screen, accessed by pressing Esc
during start-up or in the Setupprogram, accessed by pressing F2 during start-up.
Any BIOS parameter changes? Did the problem occur after changes were made to the BIOS using the Setup
program?
Operating System
Are you using the original operating system
software that came preloaded on your PC?
What is the operating system version?
If no, what is the operating system version? Select Settings ➪ Control Panel from the Start menu, then click on the System
icon. The operating system version is displayed under System.
Any operating system-generated error messages Please note down exact text of error message.
Any errors during boot (Power-On Self Test).
This test checks all installed components.
Any POST errors will be displayed on your monitor screen or signalled by beep
codes. If you hear any beep codes, you should count them.