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Frequently Asked Questions
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Frequently Asked Questions
Need More Help?
For more detailed help refer to the troubleshooting information which is
available on HP’s support web site at:
www.hp.com/go/briosupport
FAQs
How can I reinstall my PC’s operating
system?
Ö
Use the HP Brio Assist CD-ROM (System Recovery)
provided with your PC
Why is my PC running
slowly/producing strange messages?
Ö
• Ifyouareconnectedto anetwork,theslownessof
yourPCmaybecausedbythenetwork.
• YourPCmaybeinfectedbyavirus.Usean
antivirus utility to erase any viruses.
Or, updateyour PC’s BIOS. Youcan download the
BIOS and updating instructions from
www.hp.com/go/briosupport
.
I’ve been experiencing problems with my PC
ever since I installed some new software.
What can I do?
Ö
Uninstall the software to seewhether this solves the
problem. If the problem continues, contact the
software manufacturer for help or information on
known compatibility problems.
Can I use USB hardware devices with the
operating system preloaded on my PC?
Ö
Yes. USB is supported by both Windows 98 and
Windows 2000.
How can I find out what hardware and BIOS
version are used in my PC?
Ö
Restart the PC and press ESC during the Power-On-
Self-Test (POST). The BIOS version will be displayed
at the top of the screen.
Where can I get information about the latest
HP drivers?
Ö
From HP’s web site:
www.hp.com/go/briosupport
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