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My HP Brio Detects an Error at Startup
38
Hard Disk, DVD or CD-ROM Drive Test Error
Have you checked that... How
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::
:Carry outanimmediate databackup,then
contact your local Customer Care Center (refer to
page 98)
The drive is correctly configured in the PC’s
Setup program
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1 Switch the PC OFF then ON.
2 When the message P
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appears, press the F2 key.
3 Check the drive is enabled and the correct type
is selected.
The hard disk, DVD or CD-ROM drive is
working
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Run e-DiagTools from the HP Brio Assist CD-ROM
(Drivers & Utilities) to test your hard drive. To test
yourDVD orCD-ROM drive,run e-DiagToolsfrom the
Utility Partition on your hard drive. Refer to page 42.
YouareusingthelatestBIOSforyourPC
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Download the latest BIOS and instructions for its
installation from HP’s Web at:
www.hp.com/go/briosuppor
t
Advanced Troubleshooting
Have you checked that... How
The drive cables are correctly connected
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1 Disconnect the power cord.
2 Remove the PC’s main cover (refer to page 49).
3 Check the drive’s power and data cables are
correctly connected (refer to page 57 and page
60).
4 Close the PC then switch it on and check it
works.
The drive cable is working
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1 Disconnect the power cord.
2 Remove the PC’s main cover (refer to page 49).
3 Replace the drive cable by a known working
cable from the same model of PC, if possible.
4 Close the PC then switch it on and check it
works.
The drive itself has not failed
Ö
1 Disconnect the power cord.
2 Remove the PC’s main cover (refer to page 49).
3 Replace the drive by a known working drive
fromthe samemodel ofPC, ifpossible. Referto
chapter 4.
4 Close the PC then switch it on and check it
works.
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