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My HP Brio Detects an Error at Startup
36
Keyboard Test Error
Have you checked that... How
The keyboard cable is correctly connected
Ö
1 Switch off the PC.
2 Plug the cables into the correct connectors on
the back of the PC (you may have problems if
you connect the mouse to the keyboard
connector).
The keyboard isclean and keys are notstuck
down
Ö
Check all keys are at the same height, and none are
stuck (keyboard)
The keyboard is working
Ö
1 Switch off the PC.
2 Replace the keyboard by a known working unit.
3 Switch on the PC, and check it works.
Ö
Run e-DiagTools. Refer to page 42.
The keyboard port is working
Ö
1 Disconnect the keyboard from the PC.
2 Attach the keyboard to another PC of the same
model.
3 If the keyboard works you may need a new
system board. Contact your authorized support
provider.
YouareusingthelatestBIOSforyourPC
Ö
Download the latest BIOS and instructions for its
installation from HP’s Web at:
www.hp.com/go/briosupport
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