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Troubleshooting Analysis Guide (TAGs) 3-59
4
Remove the transfer charger.
• Inspect the housing for jammed paper.
Is paper jammed inside the transfer charger housing?
No: Continue.
Yes: Remove the jammed paper and check the transfer charger for damage, then turn to TAG
022: Paper Jam in the Transfer or Fuser Area.
5
Run diagnostic test 011.
Is error code 046 displayed?
No: Continue.
Yes: Go to #11 in this TAG.
6
Run diagnostic test 012.
Is error code 051 displayed?
No: Continue.
Yes: Go to #8 in this TAG.
7
Run diagnostic test 012.
Is error code 050 displayed?
No: The problem appears to be intermittent. Go to TAG 050: Transfer Charger Circuit
Shorted.
Yes: Go to TAG 050: Transfer Charger Circuit Shorted.
8
Turn the printer off and unplug the power cord.
• Remove the transfer charger.
• Inspect the transfer charger wire.
Is the transfer charger wire damaged?
No: Continue.
Yes: Replace the transfer charger, then turn to TAG 002: Check & Problem Resolution.
9
With the upper paper guide assembly in its fully upright position, check the transfer charger's lower
receptacle for continuity to ground.
Is there continuity?
No: Replace or repair the upper paper guide assembly, then turn to TAG 002: Check & Prob-
lem Resolution.
Yes: Continue.
10
Disconnect high voltage unit lead to the transfer charger.
• Check the transfer charger's upper receptacle to the lead removed from the high voltage unit for