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3-34 Troubleshooting Analysis Guide (TAGs)
TAG 022: Paper Jam in the Transfer or Fuser Area
Error Code: 022
Possible Causes: Paper loaded incorrectly
Wrong weight or type of paper loaded
Paper path obstruction
Possible Defects: Fuser unit
Paper supply
Paper timing roller assembly
Fuser drive assembly
Fuser drive belt
Vacuum transport unit
Exit roller assembly
Upper paper guide assembly
Lower paper guide assembly
Paper timing guide assembly
Pick pressure adjustment
PCL board
Connectors or wiring.
1
Check the paper path and remove any jammed paper.
• Check the fuser unit for paper wrapped around the heat roller.
Is paper wrapped around the heat roller?
No: Continue.
Yes: If the paper is black or very dark with no printing, go to TAG 805: Black Prints. If the
paper is very dark and does have printing, go to TAG 811: Background/Residual Images/
Dark Prints.
2
Check both paper paths for damage or obstructions.
• Confirm that J/P13, J/P22, J/P40, J/P58, and J/P65 are connected properly.
• Check that the paper is properly loaded.
• Confirm that the paper in the cassettes meets paper specifications, described in the Guide to
Caution
When clearing this jam, be careful not to get toner on your clothing,
as it may stain. If toner gets on your clothing, rinse your clothes
with cold water immediately to avoid stains
Warning
The fuser unit may be very hot