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Troubleshooting Analysis Guide (TAGs) 3-139
TAG 707: Upper Paper Guide Assembly Not Closing
Error Code: 707
Possible Causes: Obstructions
Photoconductor unit front or rear latch arm springs
Photoconductor unit latch arms in incorrect position
Upper paper guide latching mechanism damaged or binding
Front or rear photoconductor unit guides damaged
Possible Defects: Photoconductor latch arms
Upper paper guide latch
Photoconductor guide rails
1
Check under the upper paper guide assembly for obstructions.
• Remove the photoconductor unit from the printer.
• Inspect the front and rear photoconductor unit latch arm springs for damage.
• Inspect the front and rear photoconductor unit guide rails for damage.
• Make sure there are no obstructions in the mounting area of the photoconductor unit.
• Make sure the upper paper guide latching mechanism is functioning properly.
• Make sure the photoconductor unit latch arms are in the upper position.
Are all parts in good working order?
No: Repair or replace any malfunctioning parts, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
2
Remove the photoconductor unit.
• Close and lock the upper paper guide.
Did the upper paper guide lock into place?
No: Replace the upper paper guide, then turn to TAG 002: Check & Problem Resolution.
Yes: Only mechanical defects and malfunctions can cause this type of problem. Go to #1 in
this TAG and carefully reinspect each part.