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3-198 Troubleshooting Analysis Guide (TAGs)
TAG 902: Paper Jam in Duplex Area
Error Code: 027, 060, 061, 062
Possible Causes: Paper incorrectly loaded
Paper path not clear
Possible Defects: Duplex drive/clutch
“A” roller clutch
Duplex input solenoid
“C” roller clutch
Duplex feed motor
Duplex control board #1
Connectors or wiring
1
Turn the printer off and unplug the power cord.
• Verify that J/P306, J/P307, J/P308, J/P309, J/P313, J/P314, J/P315, J/P316, J/P317, and J/P319
are connected properly.
• Check the following components for damage:
• Duplex drive/clutch
• Timing belts
• Route separator
• Power-on-reset the printer.
Has the problem been resolved?
No: Continue.
Yes: Loose connectors were at fault. Turn to TAG 002: Check & Problem Resolution.
2
Turn on the printer.
• Run diagnostic test 017.
Is the duplex paper path sensor in good working order?
No: Continue.
Yes: Go to #7 in this TAG.
3
Turn the printer off.
• Disconnect J/P309.
• Turn on the printer.
• Check J309-4 on duplex control board #1 for +12 Vdc.
Is the voltage +12 Vdc?
No: Replace duplex control board #1, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
4
Check J/P309-2 on duplex control board #1 for +12 Vdc.
Is the voltage +12 Vdc?
No: Replace duplex control board #1, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.