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1-20 Printer and Troubleshooting Overview
The TAG then directs you to perform certain tasks. Based on the results of these tasks, the
TAG poses questions that can be answered by either yes or no. For yes answers, you fol-
low one path; for no answers, follow another path. Some of the paths may lead you to
other TAGs, so that you can methodically diagnose and resolve problems. When you have
corrected a problem, you will be directed to TAG 002 to confirm that the problem has been
completely resolved and standard cleanup procedures observed.
If it’s not clear how to diagnose a problem you’re working on, follow the steps outlined in
TAG 001, which includes references to the cross reference tables contained in Chapter 2,
“TAG Cross- Reference Tables”. Or, you may turn directly to the tables to get started.
As you use TAGs, you will sometimes refer to other sections of this manual for additional
information:
• Chapter 4, “Print Quality Samples” contains print quality samples you’ll use to com-
pare the customer’s test prints with flawed and good print samples.
• Chapter 5, “Diagnostic Tests” outlines how to conduct printer diagnostic tests.
• Chapter 6, “Wiring Diagrams and Electrical Data” provides all wiring and connector
diagrams.
• Chapter 7, “Removal/Replacement Procedures” provides step-by-step procedures for
removing and replacing all field-replaceable parts on the printer.
• Chapter 8, “Options” reviews printer options (HCI, HCO) information.
• Chapter 9, “General Printer Maintenance” presents general printer maintenance proce-
dures.