Filter
Top Products
3-14 Troubleshooting Analysis Guide (TAGs)
E10: Envelope Tray Out of Envelopes
This TAG refers to the error code for the envelope tray, which handles 75 envelopes.
Error Code: E10
Possible Causes: Cassette empty
Envelopes incorrectly loaded
Possible Defects: Upper paper empty actuator
Upper paper empty sensor
Paper size sensor assembly
Envelope cassette tray
Upper pressure lever
Upper cassette release cam
Upper cassette release latch
Upper cassette release lever
Spring
Connectors/wiring
PCL board
1
Make sure envelopes are in the envelope cassette.
• Make sure the envelopes are correctly loaded.
• Power-on-reset the printer.
• Remove and insert the envelope cassette while watching the operator panel.
Does 1-8 appear on the operator panel?
No: Replace the upper paper size sensor assembly, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
2
Run a job in which you are using envelopes.
Is error code E10 displayed?
No: The cassette was loaded incorrectly. Turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
3
Remove the envelope cassette.
• Inspect the paper empty sensor actuator.
Is it in good working order?
No: Replace the actuator, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
4
Open the rear door and install an interlock by-pass tool.
• Check the voltage from TP3-15 to ground on the PCL board.
• Activate the upper paper sensor actuator manually.
Does the voltage change from 0Vdc to +12Vdc?
No: Replace the upper paper empty sensor, then turn to TAG 002: Check & Problem Resolu-
tion.
Yes: Continue.