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Troubleshooting Analysis Guide (TAGs) 3-39
TAG 023: Paper Jam in the Output Area
Error Code: 023
Possible Causes: Paper path obstruction
Output tray obstruction
Possible Defects: Exit paper sensor
Fuser drive unit
Exit roller assembly
Exit pinch roller assembly
PCL board
Connectors or wiring
If the printer has a high capacity output unit (HCO), unplug and remove it before you
begin. Test the printer without the HCO; if the problem remains, proceed with this TAG. If
the problem occurs only with the HCO, the HCO is causing the problem. Repair or replace
the HCO.
1
Turn the printer off and unplug the power cord.
• Verify that J/P50 and J/P40 are connected properly.
• Check the paper path and remove any paper jams.
• Check the output tray and remove any paper jams.
• Power-on-reset the printer.
• Run test prints.
Is error code 023 displayed?
No: Loose connectors or obstructions were at fault. Turn to TAG 002: Check & Problem Res-
olution.
Yes: Continue.
2
Is paper stopped or jammed at the output tray?
No: Continue.
Yes: Go to #5 in this TAG.
3
Inspect the exit paper sensor actuator for damage or binding.
Is it in good working order?
No: Repair or replace the exit paper sensor actuator, then turn to TAG 002: Check & Problem
Resolution.
Yes: Continue.
4
Turn the printer off and unplug the power cord.
• Disconnect J/P40 and J/P49.
• Check the following for continuity:
P40-24 to P49-2,
P40-26 to P49-1, and