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12. Close the ink cartridge access door, and check if the error message has gone
away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Close the print carriage latch
Solution: Lift the latch handle and carefully lower it to make sure that the latch
securing the printhead is securely closed. Leaving the latch handle raised can result
in incorrectly seated ink cartridges and problems printing. The latch must remain down
in order to correctly install the ink cartridges.
Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Chapter 12
112 Solve a problem
Solve a problem