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Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
•“
Cartridge warranty information” on page 75
•“
Replace the cartridges” on page 72
Cause: The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution: Replace the indicated ink cartridge.
If your cartridge is still under warranty, contact HP support for service or replacement.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
For more information, see:
“
Cartridge warranty information” on page 75
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The product had a problem.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might change.
Errors 115
Solve a problem