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• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the product software is installed on the computer. If you connected the
Chapter 12
80 Solve a problem
Solve a problem