Filter
Top Products
Wrong cartridge in <color> slot ............................................................... 491
Event-log messages ............................................................................................... 492
Print an event log ................................................................................... 493
View an event log .................................................................................. 493
Clear an event log .................................................................................. 494
Clear jams .......................................................................................................................... 495
Common causes of jams ........................................................................................ 495
Jam locations ........................................................................................................ 496
Clear jams in the upper-right door ........................................................................... 501
Clear jams in the lower-right door ........................................................................... 503
Clear jams in Tray 1 .............................................................................................. 504
Clear jams from Tray 2, Tray 3, or an optional tray .................................................. 506
Clear jams in the output bin area ............................................................................ 507
Jam causes and solutions ....................................................................................... 508
Jams in the output bin ............................................................................. 508
Jams in the fuser and transfer area ........................................................... 508
Jams in the duplex area (duplex models only) ............................................ 509
Jams in Tray 1, Tray 2 and internal paper path .......................................... 510
Jams in Tray 3, 4, 5, and 6 ..................................................................... 513
Change jam recovery ............................................................................................ 515
Solve paper-handling problems .............................................................................................. 516
Product feeds multiple sheets .................................................................................. 516
Product feeds incorrect page size ............................................................................ 516
Product pulls from incorrect tray .............................................................................. 517
Paper does not feed automatically ........................................................................... 517
Paper does not feed from Tray 2, 3, 4, 5, or 6 ......................................................... 517
Transparencies or glossy paper will not feed ............................................................ 518
Envelopes jam or will not feed in the product ............................................................ 519
Output is curled or wrinkled ................................................................................... 519
Product will not duplex or duplexes incorrectly .......................................................... 520
Use manual print modes ....................................................................................................... 521
Solve image-quality problems ................................................................................................ 524
Print quality examples ............................................................................................ 524
Clean the product ................................................................................................................ 531
Clean the paper path ............................................................................................ 531
Set up an auto cleaning page .................................................................. 531
Solve performance problems ................................................................................................. 532
Solve connectivity problems ................................................................................................... 533
Solve direct-connect problems ................................................................................. 533
Solve network problems ......................................................................................... 533
Service mode functions ......................................................................................................... 534
ENWW xix