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E = Rough
●
0 = Photo 1 to 3
◦
13.B9.DZ (event code)
Z = the source tray number
This jam occurs when the paper does not reach the fuser output sensor in the designated amount
of time.
◦
13.E1.DZ (event code)
Z = fuser mode
This jam occurs when the paper stays at the fuser output sensor for a designated amount of time
after it has reached the fuser output sensor.
Recommended action
Clear the jam. See the clear jams section in the service manual.
For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser,
check that the T2 roller is installed properly.
13.WX.YZ Fuser wrap jam
Description
◦
13.B9.CZ (event code)
Fuser wrap jam
This jam occurs when the paper disappears from the fuser output sensor before a designated
amount of time after the paper reached the fuser output sensor (It is determined that the paper is
being wrapped around the fuser roller).
Z = fuser mode
●
1 = Normal auto sense
●
2 = Normal non-auto sense
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3 = Light 1 to 3
●
4 = Heavy 1
●
5 = Heavy 2
●
6 = Heavy 3
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7 = Glossy 1
●
8 = Glossy 2
●
9 = Glossy 3
●
A = Glossy film
ENWW
Tools for troubleshooting
421