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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
might also be available at the HP online support Web site:
www.hp.com/go/
customercare. Contact your HP dealer or call the support phone number for your
country/region to learn more about support options.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
• For a paper jam, see
Clear jams.
• For paper-feed problems, such as the paper skew and paper pick, see
Solve
paper-feed problems.
• Make sure the printer is in the ready state. If lights are on or blinking, see
Control
panel lights reference.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the cable is connected firmly to a functioning alternating current (AC)
power outlet, and the printer is turned on. For voltage requirements, see
Electrical
requirements.
• Media is loaded correctly in the tray and is not jammed in the printer.
• Ink cartridges are installed correctly in their correct slots. Press the latch to make
sure it is seated flat on the cartridge. Ensure you have removed the protective tape
from each ink cartridge.
• All covers are closed.
• All packing tapes and materials are removed.
• The printer can print a self-test diagnostic page. For more information, see
Understand the printer information pages.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in Print & Fax. See the
computer's documentation for more information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
• Any necessary software is installed in the host device if using a Bluetooth
connection. Make sure the Bluetooth settings are correct. For more information,
see
Set up the printer for Bluetooth communication.
Some problems can be resolved by resetting the printer.
Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
•
All printer lights are on or flashing
•
The printer is not responding (nothing prints)
•
Printer does not accept ink cartridge
Solve printing problems 43