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Poor print quality and unexpected printouts ............................................................................48
General tips .......................................................................................................................48
Meaningless characters print .............................................................................................49
Ink is smearing ...................................................................................................................50
Ink is not filling the text or graphics completely .................................................................51
Output is faded or dull colored ...........................................................................................51
Colors are printing as black and white ...............................................................................52
Wrong colors are printing ..................................................................................................52
Printout shows bleeding colors ..........................................................................................52
Colors do not line up correctly ...........................................................................................53
Streaks or lines in printouts ...............................................................................................53
Advanced ink cartridge maintenance ......................................................................................54
Clean the ink cartridge contacts ........................................................................................54
Clean the area around the ink nozzles ..............................................................................55
Replace the ink service module .........................................................................................57
Solve paper-feed problems .....................................................................................................57
Media is not supported for the printer ................................................................................57
Media is not picked up .......................................................................................................58
Media is not coming out correctly ......................................................................................58
Pages are skewing ............................................................................................................58
Multiple pages are being picked up ...................................................................................58
Troubleshoot installation issues ..............................................................................................58
Hardware installation suggestions .....................................................................................58
Software installation suggestions ......................................................................................59
Problems setting up Bluetooth wireless communication ...................................................60
Check the Bluetooth settings .......................................................................................60
Check the Bluetooth wireless signal ............................................................................60
Understand the printer information pages ...............................................................................60
Print printer information pages from the control panel .......................................................61
Print printer information pages from the software ..............................................................61
Clear jams ................................................................................................................................62
Clear a jam in the printer ...................................................................................................62
Tips for avoiding jams ........................................................................................................63
Control panel lights reference ..................................................................................................64
A Technical information
Warranty information ...............................................................................................................69
Hewlett-Packard limited warranty statement .....................................................................70
Ink cartridge warranty information .....................................................................................71
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