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Where Can I Find Information? 5
Help and Support
HP provides many kinds of information and help for
your PC.
■ Go to the HP Utility programs in the PC
Help & Tools folder to run an application or
asystem recovery.
■ Go to the Help and Support Center when you
want to read about your computer, view
tutorials, run tests, or get troubleshooting help
by using the Internet.
■ The Help and Support Center also gives
you access to the latest news and updates for
your PC.
■ The HP Web site provides a place where
you can get supplemental information about
HP computers and products and contact
HP Support.
■ HP Customer Care provides HP Help over the
telephone.
HP Utility Programs
HP provides special utility programs in the
PC Help & Tools folder that display support
information and initiate application or system
recovery.
To find these programs, click Start, choose All
Programs, PC Help & Tools, and then select a
program or folder.
HP Web Site and HP Support
1 Connect to the Internet: Open your
Web browser, or press Connect on
your keyboard.
2 Type http://www.hp.com into your Web
browser address box, and press Enter on your
keyboard.
3 Select your country/region from the drop-
down list, and click the arrow to the right of
the list (scroll down to see the box).
4 Click the support link.
HP Customer Care
You can get help over the telephone from HP. See the Warranty and Support Guide, included with
the computer documentation, for the terms of your
HP warranty coverage, for license information, and
for support telephone numbers and addresses.
Online Spotlight
Online Spotlight is a link to the Microsoft Windows
XP Media Center Web site. To get the latest news
and information about your Media Center program,
press the Start button on your remote control and
then select Online Spotlight from the Media
Center Start menu.
n
Always try using
your onscreen Help
before contacting
your reseller.
n
The Help and Support
Center is available for
select models only.
n
When you call HP
Customer Care, have
your PC model
number and serial
number available.