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Application and System Recovery 199
Application and System Recovery
Using Application Recovery and System Recovery
The PC uses the operating system and installed
software programs during normal operation. If your
PC works improperly or stops because of the
software, you may be able to repair it.
You need recovery discs (CDs or DVDs) for some
repairs that use the HP Application Recovery
program or the HP PC System Recovery program.
The PC does not include a recovery disc in the
accessory box, but you can make your own
recovery CDs or DVDs. See “Using HP PC Recovery
CD-DVD Creator” on page 202.
You should also make the Recovery Tools CD. This
CD contains utilities that allow you to make changes
to your hard disk drive, including removing the
recovery partition. See “Using HP Recovery Tools
CD” on page 203.
There are several methods to fix your PC, including
using the System Recovery program. Try these
methods in the order listed here, or refer to the “PC
Problem/Status Table” on page 200.
■ Restart When you restart the computer, the
PC starts over using the operating system and
software in its memory. This is the simplest
repair for your PC; just click Start, choose
Turn Off Computer, and then click
Restart.
■ Turn Off Computer When you turn off the
computer and then turn it on again, you force
the PC to copy the operating system into its
memory and to clear some tracking
information. This may eliminate some
problems that can remain after performing a
Restart.
■ Driver Rollback This Microsoft Windows XP
feature is part of the Windows Installer
program used with the Add or Remove
Programs utility in the Control Panel. It can
revert to the previous version of a driver
program if an installation fails when you are
installing a new version of the driver program.
For more information, type Rollback into the
Search box in Help and Support.
■ System Restore This Microsoft Windows XP
feature creates a restore point where it
records the PC settings at that time and date.
You can later return the PC to the settings
recorded at the restore point. You can create a
specific restore point, or have the operating
system create a restore point. For example,
when you use Add Programs to add a
software program, the operating system
automatically creates a restore point before it
adds the software. Use System Restore to
return the PC to the settings the PC had before
you installed the program. For more
information, type System Restore into the
Search box in Help and Support.
■ Application and Driver Recovery If the
problem with the PC seems to be with only
one program or one driver, it may be that the
application program or the driver program is
damaged. You can reinstall individual
factory-installed application programs and
driver programs using the HP Application
Recovery program (select models only).
■ System Recovery Use the HP System
Recovery program as a last resort to reinstall
the software. Perform System Recovery using
the hard disk drive partition first. See “System
Recovery” on page 205. If necessary, next
perform System Recovery using the recovery
CDs or DVDs and choose Standard Recovery;
see “Starting System Recovery using recovery
discs” on page 206. Finally, if necessary,
perform System Recovery using the recovery
CDs or DVDs and choose Full System
Recovery.
Before using the System Recovery program or the
Application Recovery program, use System Restore.
When your PC stops working correctly, the Restart,
Turn Off Computer, and Driver Rollback methods
described above may resolve the problem. After you
have tried these three methods, if needed, try the
remaining actions, using the table that follows as a
quick reference.
w
It is strongly
recommended you
create your recovery
discs before you
need them.
n
Your PC hard disk
drive contains the
System Recovery
image in a partition
area of the disk
drive. The PC does
not include recovery
discs in the accessory
box, but you can
make your own
recovery CDs or DVD.
See “Creating
Recovery CDs/DVDs”
on page 201.