Filter
Top Products
System Diagnostics and Troubleshooting142
Troubleshooting Scenarios and Solutions
This section presents an extensive overview of various troubleshooting scenarios and includes possible
solutions for each.
Solving Minor Problems
Table 5-23 Solving Minor Problems
Problem Cause Possible Solution
Workstation appears locked
up and does not turn off
when the power button is
pressed.
Software control of the power
switch is not functional.
1. Press and hold the power button for at least four
seconds until the workstation turns off.
2. Disconnect the electrical plug from outlet.
Workstation will not respond
to USB keyboard or mouse.
Workstation is in
Standby mode.
Press the power button to resume from Standby mode.
CAUTION: When attempting to resume from Standby mode, do not hold down the power button for more than four
seconds. Otherwise, the workstation will shut down and you will lose your data.
Workstation seems to be
locked up.
Program in use has stopped
responding to commands.
1. Attempt the normal shutdown procedure.
2. Press the power button for four or more seconds to
turn off the power.
3. Restart the workstation using the power button.
Workstation date and time
display is incorrect.
Real-time clock (RTC) battery
might need to be replaced.
1. For Windows, open the control panel and reset
the date and time.
2. Replace the RTC battery.
Workstation appears to
pause periodically.
Network driver is loaded and
no network connection is
established.
Establish a network connection, or use Computer
Setup or Microsoft Windows Device Manager to
disable the network controller.
Cursor does not move using
the arrow keys on the
keypad.
The Num Lock key
might be on.
Press the Num Lock key. The Num Lock key can
be disabled (or enabled) in Computer Setup.
Poor performance is
experienced.
Processor is hot. 1. Be sure airflow to the workstation is not blocked.
2. Be sure the fans are connected and working
properly (some fans only operate when needed).
3. Be sure the CPU heatsink is installed properly.
There is not enough memory. Add more memory.
Hard drive is full. Transfer data from the hard drive to create more
space on the hard drive.