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Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/support or the support flyer that came in the
product box.
Fax is busy. Redial pending.
Description
The fax line to which you were sending a fax was busy. The product automatically redials the busy
number.
Recommended action
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
If the error persists, contact HP. See
www.hp.com/support or the support flyer that came in the
product box.
Fax receive error.
Description
An error occurred while trying to receive a fax.
Recommended action
Ask the sender to resend the fax.
Try faxing back to the sender or another fax machine.
Check for a dial tone on the phone line by touching the Start Fax button.
Check that the telephone cord is securely connected by unplugging and replugging the cord.
Make sure that you are using the telephone cord that came with the product.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax Test button. This test
verifies that the phone cord is connected to the correct port and that the phone line has a signal. The
product prints a report with the results.
Decrease the fax speed. Ask the sender to resend the fax.
Turn off error-correction mode. Ask the sender to resend the fax.
NOTE: Turning off error-correction mode can reduce the quality of the fax image.
Connect the product to a different phone line.
ENWW
Solve fax problems
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