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3. Make sure the cables are all connected correctly. If the product is connected to a network, check
the following items:
◦
Check the light next to the network connection on the product. If the network is active, the
light is green.
◦
Make sure that you are using a network cable and not a phone cord to connect to the
network.
◦
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from the CD that came with the product. Using generic printer drivers can
cause delays clearing jobs from the print queue.
5. From the list of printers on your computer, right-click the name of this product, click Properties,
and open the Ports tab.
◦
If you are using a network cable to connect to the network, make sure the printer name
listed on the Ports tab matches the product name on the product configuration page.
◦
If you are using a USB cable and are connecting to a wireless network, make sure the box
is checked next to Virtual printer port for USB.
6. If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
1. Make sure the computer meets the minimum specifications for this product. For a list of
specifications, go to this Web site:
www.hp.com/support .
2. If the paper type setting is not correct for the type of paper you are using, change the setting to
the correct paper type.
3. If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
Solve Plug and Print USB Drive printing problems
●
The USB Print menu does not open when you insert the USB accessory
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The file does not print from the USB storage device
●
The file that you want to print is not listed in the USB Print menu
214 Chapter 14 Solve problems ENWW