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The wireless connection does not work after moving the wireless router or
product
Make sure that the router or product connects to the same network that your computer connects to.
1.
From the control panel, touch the Setup
button, and then touch the Print Reports menu.
2. Select the Network Configuration Page item to print the report.
3. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for your computer.
4. If the SSIDs are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for your product.
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block
the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access
point.
2. Make sure the product is turned on and in the ready state.
3. Turn off any third-party firewalls on your computer.
4. Make sure that the wireless network is working correctly.
a.
On the product control panel, touch the Setup
button, and then touch the Network Setup
menu.
b. Touch the Print Wireless Test Report item to test the wireless network. The product prints a
report with the results.
5. Make sure that the correct port or product is selected.
a. For printers installed without the fully-featured installer:
1. From the list of printers on your computer, right-click the name of this product, click
Properties, and then open the Ports tab.
2. Make sure the box is checked next to Virtual printer port for USB.
b. If you installed the product using the CD installer, or downloaded the fully-featured installer
from the HP's web site, you can view or change the product IP address using the following
steps:
i. Click Start.
ii. Click All Programs.
iii. Click HP.
iv. Click your product.
v. Click Update IP Address to open a utility that reports the known (“previous”) IP
address for the product and allows you to change the IP address, if necessary.
6. Make sure that your computer is working correctly. If necessary, restart your computer.
220 Chapter 14 Solve problems ENWW