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7: Troubleshooting and Diagnostics
Figure 7-2 Full Support Sequence
Page or e-mail
alert
5
S
upportfolio
Online
View the case
solutions
2
e-mail
6
Implement
solution
SGI customer and
SGI support engineer
1
Customer's system
3
SGI global
customer suppo
rt
center
4
SGI Knowledgebase