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Chapter 12
Contacting Customer Support and
Returning Hardware
This chapter describes how to return the Services Router or individual components
to Juniper Networks for repair or replacement. It contains the following topics:
■ Locating Component Serial Numbers on page 215
■ Contacting Customer Support on page 218
■ Return Procedure on page 219
■ Packing a Router or Component for Shipment on page 220
Locating Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list the router
components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 015810200500 J6350
Midplane REV 00 710-012339
System IO REV 00 710-012315 JX350 System IO
Routing Engine REV 00 710-012151 RE-J6350-3400
HW crypto Crypto accelerator
FPC 0 FPC
PIC 0 4x GE Base
PIC
NOTE: In the show chassis hardware command, the PIM slot number is reported as
an FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the component
body.
Locating Component Serial Numbers ■ 215