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Problem Possible Solutions
Ink cartridge errors Make sure KODAK Ink Cartridges are installed. Do not
use non-Kodak brand or refilled ink cartridges.
Remove, then install the cartridges again. Make sure the
cartridges click into place.
Too much paper curl after printing If you are printing pictures or documents with large areas
of image content, try increasing the top and bottom
margins when printing in portrait mode or the left and right
margins when printing in landscape mode. Start with a
2.5-cm (1") margin on top and bottom and a 0.62-cm
(0.25") margin on the sides. The larger the margin, the
less potential there is for curl.
Print on a higher weight paper, such as 24 lb (90 gsm)
paper, or use KODAK Ultimate Paper.
Apply a border rather than printing in a borderless mode.
If the paper is not stacking properly in the output tray,
remove the pages as they exit.
Print quality For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
Make sure the paper is loaded correctly (see Loading
paper, 32).
Clean the printhead:
- Press .
- Touch , then touch Maintenance.
- Touch Clean Printhead.
Calibrate the printer:
- Press .
- Touch , then touch Maintenance.
- Touch Calibrate Printer.
For more information, go to www.kodak.com/go/
hero4_2support, then type the problem in the search field.
Paper jam Check for paper behind the duplexer in the cleanout area.
Make sure the paper in the tray is free of tears or creases.
Make sure you do not overload the paper tray.
For more information, go to www.kodak.com/go/
hero4_2support, then type jam in the search field.
Error codes/messages or other problems you
cannot resolve
Go to www.kodak.com/go/hero4_2support, then type your
error code or message.
If you need to contact Kodak (see www.kodak.com/go/
contact), have the following information available:
Kodak Service Number (located inside the printer when
you open the access door)
Printer model number (located on the front of the printer)
Troubleshooting
88 www.kodak.com/go/aiosupport