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IS THE FUSER DEFECTIVE OR WORN?
Replace the fuser.
IS THERE TONER IN THE PAPER PATH?
If there is excess toner in the paper path, contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
From Print Properties, change the Paper Type setting to match the paper loaded in the tray.
IS THE FUSER DEFECTIVE OR WORN?
Replace the fuser.
FAQ about color printing
What is RGB color?
Red, green, and blue light can be added together in various amounts to produce a large range of colors observed
in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create
colors in this manner. RGB color is a method of describing colors by indicating the amount of red, green, or blue
needed to produce a certain color.
What is CMYK color?
Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of
colors observed in nature. For example, cyan and yellow can be combined to create green. Printing presses, inkjet
printers, and color laser printers create colors in this manner. CMYK color is a method of describing colors by
indicating the amount of cyan, magenta, yellow, and black needed to reproduce a particular color.
How is color specified in a document to be printed?
Software programs typically specify document color using RGB or CMYK color combinations. Additionally, they
commonly let users modify the color of each object in a document. For more information, see the software program
Help section.
How does the printer know what color to print?
When a user prints a document, information describing the type and color of each object is sent to the printer.
The color information is passed through color conversion tables that translate the color into appropriate amounts
of cyan, magenta, yellow, and black toner needed to produce the desired color. The object type information lets
different color conversion tables be used for different types of objects. For example, it is possible to apply one type
of color conversion table to text while applying a different color conversion table to photographic images.
Troubleshooting
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