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24x Paper Jam
Check Tray x
Jams in four areas result in a 24x Paper Jam message, where x represents the tray number where
the jam has occurred.
Note: To resolve the message, you must clear all paper from the paper path.
For instructions on clearing the jam, click the area where the jam occurred:
• On the incline surface of a tray or between two trays
• Between three trays
(This may happen if you are using legal-size paper in the trays or if you have an optional
250-sheet drawer installed with other optional drawers.)
• Between a tray, the duplex unit, and the integrated tray
• Between the envelope feeder and the printer
• In the 2000-sheet drawer
On the incline surface of a tray or between two trays
1 Pull the paper tray halfway out of the support unit.
2 Remove the paper based on how it is jammed:
– If the paper is lying on the incline or wall surface at the front of the tray, pull the paper
straight out.
– If the paper is in the pass-through area between two trays, pull the paper straight up and
out.