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6-4 Getting Services and Support
NECC Technical Support Services
NECC also offers direct technical support through its Technical Support
Center. (NECC technical support is for U.S. and Canadian customers
only; international customers should check with their sales provider.)
Direct assistance is available 24 hours a day, 7 days a week. Call the
NECC Technical Support Center, toll free, at
1-800-632-4525
(U.S. and
Canada only) for the following support.
System hardware — toll-free phone support is limited to the length of
the standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
Preinstalled software — toll-free phone support for 90 days from the
time of your first call to the NECC Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system’s name, model number, serial number,
and as much information as possible about your system’s problem before
calling.
For outside the U.S. and Canada, please contact your local NECC sales
provider.