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ProSafe VPN Firewall 200 FVX538 Reference Manual
7-2 Troubleshooting
v1.0, August 2006
LEDs Never Turn Off
When the firewall is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the
LEDs stay on, there is a fault within the firewall.
If all LEDs are still on one minute after power up:
• Cycle the power to see if the firewall recovers.
• Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to
192.168.1.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 7-7.
If the error persists, you might have a hardware problem and should contact technical support.
LAN or Internet Port LEDs Not On
If either the LAN LEDs or Internet LED do not light when the Ethernet connection is made, check
the following:
• Make sure that the Ethernet cable connections are secure at the firewall and at the hub or
workstation.
• Make sure that power is turned on to the connected hub or workstation.
• Be sure you are using the correct cable:
When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that was
supplied with the cable or DSL modem. This cable could be a standard straight-through
Ethernet cable or an Ethernet crossover cable.
Troubleshooting the Web Configuration Interface
If you are unable to access the firewall’s Web Configuration interface from a PC on your local
network, check the following:
• Check the Ethernet connection between the PC and the firewall as described in the previous
section.