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Troubleshooting 11-1
Chapter 11
Troubleshooting
This chapter gives information about troubleshooting your Model RP114 Web Safe Router. After
each problem description, instructions are provided to help you diagnose and solve the problem.
Basic Functioning
After you turn on power to the router, the following sequence of events should occur:
• The PWR LED lights.
• The router performs a self-test for 30 seconds, during which the Test LED should blink at a
rate of about 0.5 Hz and then turn off.
• If the LAN and WAN Ethernet connections are correctly made to operational devices, each
LNK or LNK/ACT LED should be on.
• If a LAN Ethernet port is connected to a device that operates at 100 Mbps, the 100 LED should
be on.
If any of these conditions does not occur, refer to the appropriate following section.
PWR LED Not On
If the PWR and other LEDs are off when your router is turned on:
• Make sure that the power cord is properly connected to your router and that the power supply
adapter is properly connected to a functioning power outlet.
• Check that you are using the 12 V DC power adapter supplied by NETGEAR for this product.
If the error persists, you have a hardware problem and should contact technical support.